Last Updated: August 25, 2026
At FlexNovels, we want our readers to have a simple and transparent experience when purchasing coins and accessing premium content.
This Refund and Cancellation Policy explains how payments, coin purchases, cancellations, and refunds are handled on FlexNovels.
1. No Subscriptions or Automatic Billing
FlexNovels does not currently offer subscriptions or recurring billing for coin packs.
Readers only purchase coins when they choose to top up their account through the FlexNovels Coin Store.
There are:
- No recurring coin subscriptions
- No automatic monthly coin charges
- No automatic renewal of coin packs
- No recurring membership fees for purchasing coins
Each coin purchase is a separate, one-time transaction that must be initiated by the reader.
2. Coin Purchases
FlexNovels may offer different coin packages for readers to purchase.
When you purchase a coin package, the transaction is processed as a one-time payment through the available payment provider.
After a successful payment, the purchased coins may be credited to your FlexNovels account.
Before completing a purchase, please carefully review the coin package and amount you are purchasing.
3. Cancellation of Coin Purchases
Because coin purchases are initiated individually by the reader, there is no recurring subscription that needs to be cancelled.
Once a payment has been successfully completed and coins have been credited to your account, the purchase may not be reversible simply because you no longer wish to use the coins.
If you believe a purchase was made accidentally, please contact us as soon as possible.
4. Refunds for Unused Coins
Requests for refunds may be considered when purchased coins have not been used.
If you accidentally purchased a coin package and the coins remain unused, contact FlexNovels support with your transaction information.
We may review the transaction and, where appropriate, issue a refund.
Refund eligibility may depend on:
- Whether the coins have been used
- The date of the transaction
- Whether the payment was successfully completed
- Whether the transaction was duplicated
- Whether there is evidence of unauthorized activity
- Applicable consumer protection laws
5. Used Coins and Unlocked Chapters
Once purchased coins have been used to unlock premium chapters or other paid content, the transaction may generally be considered completed.
As a result, we generally do not provide refunds for coins that have already been used to access premium content, except where required by applicable law or where FlexNovels determines that a technical or payment error occurred.
This is because the digital content may have already been delivered and accessed.
6. Failed or Unsuccessful Payments
If a payment fails or is declined, you should not be charged for a completed coin purchase.
However, in some cases, your bank or payment provider may temporarily display a pending transaction.
If your payment was deducted but the coins were not credited to your FlexNovels account, please contact us with the transaction details.
We will investigate the payment and, where the payment was successfully received by FlexNovels, take appropriate steps to either:
- Credit the purchased coins to your account; or
- Resolve the transaction through an appropriate refund or payment reversal.
7. Duplicate Payments
If you believe you were charged more than once for the same coin purchase, please contact us as soon as possible.
After verifying the transactions, we will investigate the duplicate payment.
Where a duplicate payment is confirmed, the additional transaction may be refunded or otherwise corrected.
8. Unauthorized Transactions
If you believe that someone used your payment method or FlexNovels account without your authorization, please contact us immediately.
We may request transaction information or other details necessary to investigate the issue.
You should also contact your bank or payment provider if you believe your payment method has been compromised.
9. Incorrect Coin Balance
If you successfully paid for a coin package but your account does not show the correct coin balance, please do not immediately purchase the same package again.
Instead, contact FlexNovels support and provide the relevant transaction information.
We will investigate the issue and, where the payment can be verified, correct the coin balance or provide an appropriate resolution.
10. Refund Processing
If a refund is approved, the refund will normally be sent through the payment method or payment provider used for the original transaction, where technically possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
FlexNovels does not control the processing time of third-party banks or payment processors.
11. Refund Request Information
When requesting a refund or reporting a payment problem, please provide enough information for us to identify the transaction.
This may include:
- Your FlexNovels account email or username
- Transaction reference
- Date of purchase
- Coin package purchased
- Amount paid
- Payment provider used
- A description of the problem
Please do not send us your full card number, PIN, password, OTP, or other sensitive payment credentials.
12. Promotional or Bonus Coins
From time to time, FlexNovels may provide promotional, bonus, or complimentary coins.
Unless otherwise stated, promotional or complimentary coins:
- May not have cash value
- May not be refundable
- May not be transferable
- May be subject to additional promotional conditions
13. Changes or Removal of Coin Packages
FlexNovels may change, modify, add, or remove coin packages at any time.
Changes to the available packages will not affect completed purchases unless required by law or necessary to correct a technical or payment error.
14. Chargebacks
If you believe there is an issue with a transaction, we encourage you to contact FlexNovels first so that we can investigate and attempt to resolve the issue.
If a payment is reversed, charged back, or disputed after coins have already been credited or used, FlexNovels may take appropriate action, including adjusting the associated coin balance or restricting access to the affected account while the matter is investigated.
This does not affect any rights you may have under applicable law.
15. No Automatic Charges
For clarity, FlexNovels will not automatically charge your payment method for coin packs on a recurring basis.
If you purchase coins again in the future, that will be a separate transaction initiated by you.
16. Exceptions Required by Law
Nothing in this Refund and Cancellation Policy is intended to remove or restrict any refund, cancellation, consumer protection, or other legal right that cannot lawfully be excluded or restricted.
Where applicable law gives you a right to a refund or cancellation, that right will remain available.
17. Contact Us
If you have a question about a payment, coin purchase, refund, or transaction, please contact FlexNovels through the official contact or support channel available on our website.
When contacting us, please include your transaction details so that we can investigate the issue as quickly as possible.
Website: flexnovels.com
Support: Please use the official FlexNovels contact/support channel or ferro@flexnovels.com
18. Policy Updates
We may update this Refund and Cancellation Policy from time to time.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage users to review this page periodically to remain informed about our refund and cancellation practices.
